All items produced by Seven Sin are created on a made to order basis and as such are commissioned by the customer on order. Refunds will not be issued for any reason other than the following
- A manufacturing fault caused by ourselves
- expiry of an agreed deadline. This needs to have been accepted in writing by both parties and excludes any instance where products are delayed by postal issues.
- You are within your 48 hour cooling off period and have not given written instruction for production of your order to commence.
If you believe that there has been a manufacturing error, you must contact us within 14 days of receiving your item, notifying us specifically of the fault. This is best done in the form of an email containing a photograph and a short explanation. We will then send you a Quality assurance covering letter that should be filled out and included with the item. The faulty item should then be returned in original condition, in its original packaging and must be unworn. We would advise customers to use a recorded delivery service as we cannot be held responsible for items lost or damaged in the post. Upon receipt of any goods found to be faulty we refund your postage costs, however we will require a copy of the relevant receipt.
We will not accept returns on items that have been mistreated or intentionally damaged, and as part of our rigorous quality assurance we do keep photographic records of all items dispatched. We will not refund postage or payment on any intentionally damaged products and we reserve the right not to repost any item found to have been intentionally damaged unless the required postage costs have been covered.